プライバシー・ポリシー


「プライバシー・ポリシー」は、グラビティゲームアライズ株式会社(以下「当社」)が運営する「フォレストピア」および「フォレストピア」サービスサイト(以下「本サービス」)において、本サービス利用にあたって利用者に適用されるエンド・ユーザー使用許諾契約書の一部を構成しており、利用者が本サービスを利用するときに適用されます。また、本サービスにおいて利用者から取得した個人情報は、本プライバシー・ポリシーに従って管理されます。本サービスを通じて情報やサービスを提供している会社などがそれぞれ利用者の皆様から取得している個人情報については適用されません。また、本サービスの利用者以外の方には適用されません。

  1. 個人情報収集および取得させていただく情報について
  2. 収集した個人情報の使用について
  3. 第三者提供について
  4. 「プライバシー・ポリシー」の更新について

■個人情報の定義

個人情報とは、それによって直接個人が特定され得る情報(氏名・住所・電話番号・emailアドレス・性別・生年月日など)とその個人に属する情報(利用履歴・利用料金・趣味嗜好・興味ある分野など)を指しております。
その他、本サービス上で取得された個人情報は、当社の事業上の秘密情報と同等のレベルにおいて秘密に保持されるものとします。またこれ以外にもそれ単体では直接個人が特定出来ずとも、複合する事により個人情報となり得る情報についても、同様に取り扱います。

1. 個人情報収集および取得させていただく情報について

【取得させていただく情報】

本サービスをご利用いただくにあたり、アプリを介して各種情報を取得、および利用いたします。
取得情報、取得方法、利用目的等の詳細はこちらよりご確認ください。

※クッキーについて

当社は、本サービスにおいて、利用者の利便性向上や利用状況の把握等のためクッキーを使用する場合がございます。また、広告システムの一部にもクッキーを使用することがあります。利用者がクッキーを活用することを望まれないときは、利用者は使用端末の設定によりクッキーを拒否するよう設定することができます。ただし、クッキーを拒否する場合、本サービスの一部を正しくご利用いただけない可能性があります。
なお、当社はクッキーに基づく情報から、個人情報を特定することは行なっておりません。

※サポートを受ける際のフォーム入力項目について

本サービスご利用にあたり、お問い合わせをされる際に利用者の皆様に個人情報の入力をお願いしております。
当該サポートにて収集された個人情報は全て当社にて管理運営されます。
お預かりした個人情報は、全部もしくは一部を当社より業務委託されているサーバー等管理会社にて保存しており、ご入力いただくメールアドレスやID等フォーム毎にユーザー様にご入力いただく項目については、サポート提供の為のみに使用し外部送信や第三者提供等はありません。

2. 収集した個人情報の使用について

本サービスにおいて当社にお問い合わせをされる際などにご申告いただく情報等、当社が収集する個人情報の全ては当社の提供するサービス利用にのみ使用します。
本サービスでお預かりした個人情報は本サービスのサーバー以外の当社が保有する他のサービスに関するデータベース等に送信および使用されることはございません。また当社が別途運営するサービスにおいて登録された個人情報等、当社でお預かりしているその他の情報と共有あるいは結合されることは一切ありません。

当社の個人情報についての使用目的は以下の通りとし、それ以外の用途には使用いたしません。

  1. (ア)紛争・訴訟などへの対応のため
  2. (イ)カスタマーサポート等アフターサービスを行うため
  3. (ウ)本サービス利用に関する動向、不具合把握等補足情報収集のため(個人特定される情報は含みません)

収集した個人情報は、当社による通常の事業の運営に照らして、合理的に不要と判断される時点で廃棄いたします。

3. 第三者提供について

当社では、情報の提供者がリクエストしているサービス、回答、その他の当社側の対応の全部もしくは一部が当社より第三者の企業等へ業務委託されている場合を除いて、個人情報を第三者に開示することはございません。但し、裁判所、警察、税務署、消費者センター、その他の法律や条例などで認められた権限を持つ機関から要請がある場合には、これに応じてご本人の許可なく情報を開示させていただくことがございます。なお、当社が業務委託する場合には、目的達成に必要な範囲のみの情報を開示し、業務委託先についての個人情報の取り扱いを厳重に審査した上で、個人情報に関わる秘密保持契約を別途結んだ上で契約を行い、当社での取り扱いと同様の対処を義務付けております。

4. 「プライバシー・ポリシー」の更新について

この「プライバシー・ポリシー」は本サービスの利用規約とは異なり、利用者に承諾を得るためのものではなく、当社の個人情報の取り扱いおよびそれに取り組む姿勢を開示するものです。当社は法改正や当社事業内容の変更、利用者の要望等により、「プライバシー・ポリシー」の内容を改善・改定する事があります。
本プライバシー・ポリシーの変更は、アプリおよびサービスサイト内に掲載した時点から適用されるものとし、重要な変更がある場合は利用者にわかりやすい形で告知いたします。

当社の個人情報の取り扱い、個人情報の照会、削除依頼に関しましてはお問い合わせ窓口までご連絡ください。
※窓口URL:https://form.gravityga.jp/m/fspsupport

付則

  • 2022年6月1日制定

모바일 개인정보 처리방침

적용일자 2022. 06. 01
GRAVITY GAME ARISE Co.,Ltd.(이하 “회사”라 함)는 이용자(이하 “이용자”라 함)의 개인정보를 매우 중요시하며, 통신비밀보호법, 전기통신사업법, 정보통신망 이용촉진 및 정보보호 등에 관한 법률과 전자거래기본법, 전자상거래 등에서의 소비자보호에 관한 법률, 개인정보보호법 등 정보통신서비스 제공자 또는 전자거래사업자가 준수하여야 할 관련 법규상의 개인정보보호규정을 준수하고 있습니다.

회사는 개인정보 처리방침을 통해 이용자들이 제공하는 개인정보가 어떠한 용도와 방식으로 이용되고 있으며 정보보호를 위해 어떠한 조치가 취해지고 있는지 알려드립니다.

회사는 개인정보 처리방침을 서비스 첫 화면에 공개함으로써 이용자들이 언제나 용이하게 보실 수 있도록 조치하고 있습니다.

회사의 개인정보 처리방침은 정부의 법률 및 지침 변경이나 회사 내부 방침 변경 등으로 인하여 변경될 수 있으며, 개인정보 처리방침의 지속적인 개선을 위하여 필요한 절차를 정하고 있습니다.

개인정보 처리방침을 개정하는 경우 그 변경사항을 별도의 방법으로 게시하여 이용자들이 개정된 사항을 쉽게 알아볼 수 있도록 하고 있습니다.

1. 수집하는 개인정보 항목 및 수집방법

회사는 이용자가 서비스를 이용하기 위해 회원으로 가입할 때에는 서비스 제공을 위해 필요한 최소한의 개인정보만을 온라인으로 수집하고 있으며, 이에 대한 동의를 얻고 있습니다.
– 공통으로 수집하는 항목
(1) SNS 계정 연동 기능 사용 시 수집하는 정보
– SNS 식별정보(페이스북, 구글 등의 ID, 닉네임/프로필 정보)
※ SNS 식별정보 중 ID는 ID자체를 저장하는 것이 아니며 페이스북, 구글 등에서 제공하는 고유번호 형태(숫자 및 문자 등)로 저장됩니다.
(2) 사전예약 및 프로모션 신청 시 수집하는 정보
– 휴대폰번호
(3) 쿠폰 및 당첨자 대상 수집하는 정보
– SNS 식별정보, 닉네임(캐릭터명), 이름, 휴대폰번호, 주소
(4) 고객센터 문의 시 수집하는 정보
– UserID(게임ID), 닉네임(캐릭터명), 휴대폰 OS정보, 이동통신사 정보, 사용중인 기기 모델명, 이름(예금주,입금자,이벤트당첨자), 계좌번호(환불신청 문의에 한정함), 연락처-주소(프로모션 이벤트 당첨자에 한정함), E-MAIL
※ 라그나로크:라비린스와 팔라독 택틱스 서비스를 이용하기 위하여 회원으로 가입한 이용자는 고객센터를 통한 문의 시 이용자의 선택에 따라서 E-MAIL을 입력한 경우에만 수집합니다.
– 게임 별 수집하는 개인정보 항목
■서비스 이용과정에서 수집하는 정보
– 개인정보 수집방법
 회사가 제공하는 서비스 이용을 위하여 프로그램을 실행 후 이용자가 직접 개인정보를 입력하거나 서비스 이용과정에서 자동적으로 생성되어 수집

2. 개인정보의 수집목적 및 이용목적

“개인정보”라 함은 생존하는 개인에 관한 정보로서, 당해 정보에 포함되어 있는 성명, 주민등록번호 등의 사항에 의하여 당해 개인을 식별할 수 있는 정보(당해 정보만으로는 특정 개인을 식별할 수 없더라도 다른 정보와 용이하게 결합하여 식별할 수 있는 것을 포함)를 말합니다.

회사는 이용자의 사전 동의 없이는 이용자의 개인정보를 함부로 공개하지 않으며 수집하는 개인정보 및 수집한 개인정보를 이용하는 목적은 다음과 같습니다.
– 공통 이용 목적
(1) 휴대폰번호
– 사전예약 및 프로모션 신청, 이벤트 시 당첨자 SMS/LMS 발송
(2) SNS 식별정보, 닉네임(캐릭터명)
– 게임 내 본인 식별이 필요한 이벤트 진행 시 필요
(3) 이름, 주소
– 현물 경품 발송
(4) UserID(게임ID), 닉네임(캐릭터명), 휴대폰 OS정보, 이동통신사 정보, 사용중인 기기 모델명, 이름(예금주,입금자,이벤트당첨자), 계좌번호(환불신청 문의에 한정함), 연락처-주소(프로모션 이벤트 당첨자에 한정함), E-MAIL
– 서비스이용에 따른 본인식별, 고객상담
– 게임 별 개인정보의 이용 목적

Forestpia (1) 닉네임(캐릭터명), SNS 식별정보, 휴대폰 모델명, 휴대폰 OS버전, 휴대폰 제조사, 휴대폰에서 표시되는 날짜 및 시간 정보, 휴대폰 디스플레이 해상도, 이동통신사 정보, Android Device ID
– 서비스이용에 따른 본인 식별, 고객상담, 서비스 통계분석
(2) 휴대폰 모델명, 휴대폰 OS버전, 휴대폰 제조사, 휴대폰 디스플레이 해상도, Android Device ID, Identity information(unique id set by developer), Device name, Phone memory, CPU usage rate, CPU model, Device system version, Device manufacturer, ROM, RAM, CPU architecture, Whether Root, Remaining memory, Running process information, APN, System time, System version, Battery status, Remaining external SD card space, SDK version, Application version, Application package name, Network Type, Process name, IDFV(identifierForVendor)
– Crash 정보 수집
(3) 접속IP정보, 서비스 이용기록, 단말기에 설정된 날짜 및 시간 정보
– 회원의 부정 이용 방지와 비인가 사용방지

3. 수집한 개인정보의 보유 및 이용기간

이용자가 회원으로서 회사에서 제공하는 서비스를 이용하는 동안 이용자들의 개인정보를 계속적으로 보유하고 서비스 제공 등을 위해 이용하며 회사는 개인정보의 수집 및 이용목적이 달성되면 지체 없이 파기합니다.
사전예약 이벤트 등을 위해 수집한 정보는 최대 1년간 보관하나 이는 이벤트 마다 상이할 수 있으며 개별 이벤트 페이지에 기재된 기간을 우선합니다.

단, 전자상거래 등에서의 소비자보호에 관한 법률 등의 규정에 근거하여 아래와 같이 일정한 기간 동안 개인정보를 보관합니다. 이 경우 회사는 보관하는 정보를 그 보관의 목적으로만 이용합니다.
– 계약 또는 청약철회 등에 관한 기록: 5년
– 대금결제 및 재화 등의 공급에 관한 기록: 5년
– 소비자의 불만 또는 분쟁처리에 관한 기록: 3년
상기 보유 및 이용기간에도 불구하고, 회사와 이용자 간에 발생한 분쟁에 관한 정보나 기록은 해당 분쟁이 종결될 때까지 회사가 분쟁처리의 목적으로 보관, 이용할 수 있습니다.

4. 개인정보의 파기절차 및 방법

회사는 원칙적으로 개인정보 수집 및 이용목적이 달성된 후에는 해당 정보를 지체 없이 파기합니다. 파기절차 및 방법은 다음과 같습니다.
– 파기절차
이용자가 회원가입 등을 위해 입력한 정보는 목적이 달성된 후 별도의 DB로 옮겨져(종이의 경우 별도의 서류함) 내부 방침 및 기타 관계 법령에 의한 정보보호 사유에 따라(보유 및 이용기간 참조) 일정 기간 저장된 후 파기됩니다.
별도 DB로 옮겨진 개인정보는 법률에 의한 경우가 아니고서는 보유되는 이외의 다른 목적으로 이용되지 않습니다.
– 파기방법
전자적 파일형태로 저장된 개인정보는 기록을 재생할 수 없는 기술적 방법을 사용하여 삭제하며 종이에 출력된 개인정보는 분쇄기로 분쇄하거나 소각을 통하여 파기합니다.

5. 개인정보 제 3자 제공에 관한 사항

회사는 이용자들의 개인정보를 “2. 개인정보의 수집목적 및 이용목적”에서 고지한 범위 내에서 사용하며, 이용자의 사전 동의 없이는 범위를 초과하여 이용하거나 원칙적으로 이용자의 개인정보를 외부에 공개하지 않습니다. 다만, 아래의 경우에는 예외로 합니다.
– 이용자들이 사전에 공개에 동의한 경우와 서비스 제공에 따른 요금 정산을 위하여 필요한 경우
- 홈페이지 또는 서비스 내에 게시한 이용약관을 위반한 경우
- 회사의 서비스를 이용하여 타인에게 정신적, 물질적 피해를 줌으로써 그에 대한 법적인 조치를 취하기 위하여 공개해야 한다고 판단되는 충분한 근거가 있는 경우
- 기타 법에 의해 요구된다고 선의로 판단되는 경우(ex. 관련법에 의거 적법한 절차에 의한 정부/수사기관의 요청이 있는 경우 등)
– 통계작성, 학술연구나 시장조사를 위하여 특정 개인을 식별할 수 없는 형태로 협력업체나 연구단체 등에 제공하는 경우
회사는 새로운 기술개발이나 보다 나은 서비스의 제공을 위하여 이용자들의 개인정보를 공유할 수 있습니다. 이 경우에도 정보수집 또는 정보제공 이전에 이용자들에게 개인정보를 공유할 기관이나 단체, 비즈니스 파트너가 누구인지, 어떤 정보가 왜 필요한지, 그리고 어떻게 보호되고 관리되는지 알려드리고 동의를 구하는 절차를 거치게 되며, 이용자들의 동의가 없는 경우에는 추가적인 정보를 임의로 수집하거나 공유하지 않습니다.

회사는 개인정보 처리방침과 이용약관에서 명시한 부분 외에 제3자에게 개인정보를 제공하는 경우, 사전에 이용자에게 전화, E-MAIL, 홈페이지 공지 등의 방법으로 고지 또는 통지할 것이며 이용자는 이러한 개인정보 공유 절차에 대하여 허락하지 않을 권리를 가집니다. 개인정보가 제공되는 것을 원하지 않는 경우에는, 전화, E-MAIL, 홈페이지의 공지 및 팝업 창 등으로 고지되는 내용에 대하여 승인을 하지 않는 것으로 제3자에 대한 개인정보 제공을 거부할 수 있습니다.

6. 개인정보의 위탁처리

회사는 서비스 이행을 위해 아래와 같이 외부 전문업체에 위탁하여 운영하고 있습니다. 관계법령에 따라 위탁계약 시 개인정보가 안전하게 관리될 수 있도록 규정하고 있습니다.
[개인정보 위탁처리 현황 확인]

7. 개인정보 자동 수집 장치의 설치∙운영 및 거부에 관한 사항

회사는 정보주체의 이용 정보를 저장하고 수시로 불러오는 ‘쿠키(cookie)’를 사용하지 않습니다.

8. 개인정보의 안전성 확보 조치

회사는 이용자들의 개인정보를 처리함에 있어 개인정보가 분실, 도난, 누출, 변조, 훼손되지 않고 안전성을 확보하기 위하여 다음과 같은 기술적 및 관리적 대책을 강구하고 있습니다.

회사는 해킹이나 컴퓨터 바이러스 등에 의해 이용자의 개인정보가 유출되거나 훼손되는 것을 막기 위해 최선을 다하고 있습니다.

개인정보의 훼손에 대비해서 자료를 수시로 백업하고 있고 최신 백신프로그램을 이용하여 이용자들의 개인정보나 자료가 누출되거나 손상되지 않도록 방지하고 있으며 암호 알고리즘 등을 통하여 네트워크상에서 개인정보를 안전하게 전송할 수 있도록 하고 있습니다.

또한 침입차단시스템을 이용하여 외부로부터의 무단 접근을 통제하고 있으며, 기타 시스템적으로 안정성을 확보하기 위한 가능한 모든 기술적 장치를 갖추려 노력하고 있습니다.

회사는 이용자의 개인정보 관련 처리를 담당자에 한정시키고 있고 이를 위한 별도의 비밀번호를 부여하여 정기적으로 갱신하고 있으며, 담당자에 대한 수시 교육을 통하여 개인정보 처리방침의 준수를 항상 강조하고 있습니다.

개인정보 관련 처리를 담당하고 있는 담당자는 개인정보관리 책임자 및 담당자 등 개인정보관리업무를 수행하는 자, 기타 업무상 개인정보의 처리가 불가피한자로 한정합니다.

9. 이용자 및 법정대리인의 권리와 그 행사방법

이용자 및 법정대리인은 회사가 개인정보를 처리하는 것에 동의하지 않는 경우에는 동의를 거부하거나 가입 해지(회원 탈퇴)를 요청할 수 있습니다. 그러나 이 경우 서비스의 일부 또는 전부 이용이 어려울 수 있습니다.

개인정보를 수정하거나 가입 해지(회원 탈퇴)를 원하는 경우 회사의 개인정보 관리 책임자에게 전화, 서면, 팩스 등으로 연락하시면 지체 없이 조치하겠습니다.

회사는 이용자 혹은 법정대리인의 요청에 의해 해지 또는 삭제된 개인정보는 ” 4. 개인정보의 파기절차 및 방법 ” 에 명시된 바에 따라 처리하고 그 외의 용도로 열람 또는 이용할 수 없도록 처리하고 있습니다.

10. 개인정보 보호책임자의 소속-성명 및 연락처

회사는 이용자가 서비스를 안전하게 이용할 수 있도록 최선을 다하고 있습니다.

회사는 개인정보에 대한 의견 수렴 및 불만 처리를 담당으로 하는 개인정보 보호책임자 및 담당자를 지정하고 있고, 연락처는 아래와 같습니다.

개인정보 보호책임자
성 명: Hiroshi Goto
소속/직위: CFO
전화번호: +81-3-6263-2656
팩스번호: +81-3-6263-2709
E-mail: privacy@gravityga.jp

개인정보 보호담당자
성 명: Kenichi Kato
소속/직위:Executive marketing director
전화번호: +81-3-6263-2656
팩스번호: +81-3-6263-2709
E-mail: privacy@gravityga.jp

11. 정보주체의 권익침해에 대한 구제 방법

기타 개인정보침해에 대한 신고나 상담이 필요하신 경우에는 아래 기관에 문의하시기 바랍니다.

1) 개인정보침해신고센터 (http://privacy.kisa.or.kr / 국번없이 118)
2) 대검찰청 사이버수사과 (http://www.spo.go.kr / 국번없이 1301)
3) 경찰청 사이버범죄 신고 시스템 (https://ecrm.cyber.go.kr / 국번없이 182)
4) 개인정보 분쟁조정위원회 (http://www.kopico.go.kr / 국번없이 1833-6972)

12. 개인정보 처리방침 변경

개인정보 처리방침 공고 일자: 2022년 06월 01일
개인정보처리방침 시행 일자 : 2022년 06월 21일


PRIVACY POLICY (For EU and UK Residents)

(Effective Date: June 1 2022)

1. Introduction

We take privacy seriously, and we are committed to protecting personal data (the “Personal Data”) of our users (“you” or “User”) who reside in the territory of the European Union (EU) which includes the European Union member states and Iceland, Liechtenstein, and Norway. This policy also covers our users who reside within the United Kingdom.
This Privacy Policy (the “Policy”) is based on the principles set forth under the General Data Protection Regulation (GDPR) (and any other applicable law mandating data protection/GDPR) and describes the full scope of purposes and reasons for collecting and processing of Personal Data. This privacy policy also determines and limits what Personal Data we collect and how we use it (several sections below), how long we store it (is covered in each section devoted to the specific data), who has access to it, and what rights and other control mechanisms are available to you as a User.
This Policy applies where we are acting as a data controller concerning your data and is limited to data collected or received by us through your use of our Services (defined hereinafter).

2. Who We Are

GRAVITY GAME ARISE Co., Ltd. (“GGA, “us,” “our,” or, “we”), provide mobile game named (Forestopia) (“Game”) and related services, including, without limitation, online communities for Game or social network services offered by us (collectively, our “Service(s)”).
The Services for our Game includes Sites, without limitation, such as online communities for Game or social network services offered by us via. The specific list of our Sites are as followed.

Name Address
Forestopia official page https://forestopia.gravityga.jp/
Customer Support page https://form.gravityga.jp/m/fspsupport

The Personal Data is processed by:
Company Name: GRAVITY GAME ARISE Co., Ltd.
Official Address: 3-14-2 2F,Hatchobori, chuo-ku, Tokyo, Japan
Phone: +81-3-6263-2656
Contact Email: privacy@gravityga.jp
The EU Representative of Controller under EU GDPR can be reached at:
Company Name: The DPO Centre (Europe) Ltd.
Official Address: Alexandra House, Ballsbridge Business Park, Ballsbridge Park, Merrion Road, Dublin, Ireland, DO4 C7H2
Phone: +353 1 631 9460
Contact Email: eu-rep@gravityga.jp

The UK Representative of Controller under UK GDPR can be reached at:
Company Name: The DPO Centre Ltd.
Official Address: 50 Liverpool Street, London, EC2M 7PY, UK
Phone: +44 203 797 6340
Contact Email: ukrep@gravityga.jp

Further, our data protection officer can be reached at:
Name : Hiroshi Goto
Email :privacy@gravityga.p
Address : 3-14-2 2F,Hacchobori, chuo-ku, Tokyo, Japan

3. Processing of Personal Data

We process your Personal Data when they are strictly necessary for the following purposes:

3.1 Performance of our Services

We process your Personal Data on the lawful basis of performance of the agreement concluded between you and us in order:

  • to provide our Services to Users namely: registration (creation) and operation of Game account, providing access to the Game account, formation and performance of the agreement with us on using the Services, providing the Game, the Services and Game access to Users, sending, processing of and responding to support tickets along with other communications with us, payment acceptance;
  • to enhance the security and safety of your Game accounts;
  • to communicate with you about transactions made by you while using our Services or Game, as well as to send you notifications related to your account security such as notifications about password recovery requests, editing security settings, changing of e-mail or profile settings and similar;
  • to send you information about updates in our Services or Game, about features on our Sites, about upcoming events (online and offline) and other information related to our Services or Game (in case you have not unsubscribed);
  • to inform you about changes in our policies and legal documents;
  • to communicate with you to resolve any problem you faced while using our Services or Game;
  • to inform you about our activities (in case you have not unsubscribed); for developing new tools, products or services for you;
  • to provide support, as well as technical support, including, but not limited to, Game and Services updates, product patches and fixes and other similar communications;
  • to restore access to the User’s account, Services and/or to the Game;
  • to restore lost payments made by the User
  • to improve our Services and Game, as well as while requesting your feedback about our Services and Game;
  • to provide you with information, Services, and the Game available at or intended for the territory where you are;
  • to send notifications or communications related to access to Our Services and/or the Game, password restoring or otherwise restoring access to the User’s account. You can disable this feature at any time, though you will be unable to use such features.

For these purposes, we process the following Personal Data:

  • Compulsory Data that is processed in all events:
    • User’s ID in the social network that is used for registration at Game (if applicable)
    • correspondence with User, including support tickets along with other communications;
    • IP address and other online identifiers of User’s devices and applications

    Compulsory Data is required for us to provide Services and the Game to Users and perform other obligations under the agreements concluded with Users. Request for erasing of such data may result in your inability of using our Services as set forth in below.
    Compulsory Data may be collected through, namely:

  • through registration with Services and/or with the Game;
  • while contacting us via e-mail, phone or mailing address of ours;
  • while contacting our support team or otherwise;
  • while using the forum, chats related to Services and/or the Game;
  • while using Services and/or the Game otherwise (including information you provide to when participating in competitions, contests, and tournaments or responding to surveys, e.g. your contact details);

We also process anonymous data to analyze and produce statistics related to the habits, usage patterns, as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. Anonymous data, may be shared with third parties.

If we find that you provided incorrect or inaccurate Personal Data, it may restrict (ban) your Game account until you amend it.

3.2 Payment

When the User tops up his or her Game account or makes payments via application market such as Google Play or App Store (the “App Markets”), we and the App Markets that is chosen by the User to process the payment exchange with the following Data:

  • user ID from our billing system
  • user ID in the payment system
  • payment (transaction/order) ID
  • date and time of payment (transaction/order)
  • amount of payment (transaction/order)
  • the currency of payment (transaction/order)

When the User use credit cards for payment purposes, the Data required are:

  • name of the cardholder;
  • masked card number – 6 symbols and last 4 digits;
  • country code (if applicable);
  • address (if applicable).

Such Data regarding credit card payment as mentioned is provided by the User directly to the payment systems under the terms of use of such system that the system may require Users to enter before processing the payment. We do not process such Data.

3.3 Promotion

We process Personal Data on the lawful bases of consent and legitimate interests pursued by us or a third party (e.g., the interests of other customers of ours), except where such interests are overridden by your prevailing data protection rights and if you have withdrawn your consent, to send promotional or marketing information and news about the planned contests, promotions and similar events, news about our Services and the Game.

If you do not wish to receive such information, you can unsubscribe from receipt of such information following the instructions as described in the corresponding messages or Game account interface.

We also process Personal Data on the same lawful basis in order to manage Users’ relationships and organization, follow-up, communication, subscription and invitations relating to competitions, events or game tournaments organized or supported by us (for example, communication with you when you take part in online or offline events, you may be entitled as a result of winning in online or offline competitions or events, etc.).

The scope and purpose of the processing of your Personal Data, among other conditions for the processing, is specified in this Policy. We will notify you about any changes in our Policy.

Process of Non-Personal Data for improvement and development

To provide quality Services and to justify your expectations of Our Services and/or Game, we collect anonymous data:

  • name and version of the operating system,
  • the size of RAM
  • the size of available disk space
  • parameters of the network channel and internet connection such as network bandwidth and delay from User’s mobile devices to our servers, traceroute information between your mobile devices and our servers, etc.
  • other data that is mentioned in the Technical requirements to the Game

We collect information about your Game’ preferences, progress in Game, playtime, as well as information about device settings, unique device identifiers, and crash data. We process and store such data also to evaluate development plans, provide updates to the Services and Game, bug-fixing.
Such information, is stored for the validity period of relevant agreements with us and 1 year after the termination of such agreements unless there is a legitimate reason for a longer processing.
Be also aware, that for the purpose of organization of game process, we collect information about your in-game activities, logs, and data on in-game transactions. Such data also used for Game violations detections (as well as Sites violations) to prevent or punish for cheating and unfair gaming behavior. This data is used for detection, investigation, prevention and, where applicable, and stored only for the minimum amount of time needed for this purpose. If the data indicates that a violation has occurred, we will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which we detect, investigate and prevent such violations. Also be aware that enjoying a certain User’s rights shall be in balance with rights and interests of other Users and should not affect the rights and freedoms of other parties.

3.4 Prevention of illegal behavior

We process your Personal Data on the lawful basis of compliance with legal obligations that we are subject to in order:

  • to prevent the illegal use of our Services and the Game if there is reason to believe that there is a risk to security of Our Servers (i.e. blocking of concurrent IP addresses).

    For this purpose, the Data processed is:

    • IP address and other online identifiers,
    • browser or device identifiers,
    • operating system,
    • crash data.
  • to prevent illegal user’s access

    For this purpose, the Data processed is:

    • the organization of the game process,
    • information about your in-game character activities, logs, and data on in-game transactions,
    • Game data and commands the so-called log files (information on the actions made by the character in the Game generated by the software, fixed in symbolic non-personal form),
    • the content of in-game chats (correspondence).

We use this data for decisions to ban a Game account or user’s character, according to the rules of the relevant Game.

In the event of litigation between the User and us or in case we receive a request from competent authority, such data can be combined with the personal information you provide and are stored during the period of resolution of the dispute.

4. Security Measures

Our endeavors to implement technical and organizational measures to protect your Personal Data against accidental or unlawful destruction, alteration or loss, unauthorized disclosure, or access. We, affiliates and third parties authorized to access the Personal Data, are required to give the undertaking to maintain such confidentiality and secrecy.

Among other measures, any information sent to us is encrypted (scrambled) using high qualified technology. This is industry-standard encryption technology that protects your data while being sent over the Internet from being intercepted and misused by third parties.

We have put in place, and regularly reviews and updates, appropriate physical, electronic, and managerial procedures to keep the data safe and help prevent unauthorized access, maintain data security and correctly use the information collected.

Should we become aware of a data breach we will take all relevant actions and steps necessary to rectify the breach. We will also notify the relevant supervisory authority and individuals (if required under the GDPR and other applicable data protection laws) and work with other parties as required to ensure any breaches are remedied and there is no other compromise of personal data.

5. Sharing of User’s information

We do not transfer your data to anyone, except for those specified in this Policy or as provided by the rules into force. This is related to the provision of Our Services and performance of contracts you have concluded with us. If such transfer to third parties is related to any other purpose, we will notify you of such transfer.

We do not sell your personal information and does not receive benefits from any treatment of your data. We do not use your data for advertising or promotion of products and services of third parties.

(1) Regarding Payment systems, we share your Personal Data such as:

Email address, IP address, information about in-game purchases, and other information you provide to us for the purpose of fulfilling your purchase. The list of payment methods (payment systems, payment agents) that may be used by the User for payments and with which we may share your data are described at our Sites. The specific list of the entities who access the Personal Data to process the payment, the place where the transferred Personal Data is stored and the relevant contract name based on which the Personal Data is transferred are as followed.

Name Data Storage Place Transferred Data Relevant Contact
Google Play Dublin, Ireland Information about in-game purchases https://policies.google.com/privacy?hl=en
App Store Aabenraa, Denmark Information about in-game purchases https://support.apple.com/en-ie/HT210584

(2) With data storage partners, we share your Personal Data

Some of the information is stored using third-party data storage services. We provide personal information to our affiliates and other trusted businesses or persons to process it for us, in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. The specific list of the entities whose information storage service is used for the custody of Personal Data, the place where the transferred Personal Data is stored and the relevant contract name based on which the Personal Data is transferred are as followed.

Name Data Storage Place Transferred Data Relevant Contact
Firebase Iowa, United States User ID,Payment history,Game record https://firebase.google.com/terms

The data is stored separately. Your data may be combined with other data collected by us in exceptional cases, for example, in case of a violation by users of the agreement with us or the rules of the game, the availability of a dispute between us and the User, conduct of financial control and accounting, etc. As for the detecting violations, be aware that we use anti-cheating tools that collect information about the processes in use while you are accessing Game.

The User can modify and/or erase the data provided to them, except for those specified in this section as unalterable. The user may edit his personal information having access to his private account. All changes are logged.

(3) For publicly available information

Our Sites may also have message boards, forums and/or chat areas, where users can exchange ideas and communicate with each other. When posting a message to a board, forum, or chat area, please be aware that the information is being made publicly available on-line; therefore, you are doing so at your own risk. If your personal information is posted on one of our community forums and you want to remove such information, please inform us with request to its removal.

(4) With Anti-cheat and anti-fraud companies,

We share the information required for our detection, investigation, and prevention of cheating in the Game and violations of agreements related to the Game only for the purposes of detection, investigation, and prevention of cheating in the Game.

(5) When our control is changed

We may share your data as part of our company’s sale, merger or change in control, or preparation for any of these events. Any entity which buys us, or part of our business will have the right to continue using your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

6. Retaining and Deleting Personal Data

We retain your Personal Data only for the period of time as necessary to achieve the particular purpose for which the information was processed. Typically, without your request to erase Personal Data and also without legitimate reason to keep it longer, after the termination of our relationship, we retain your information for 1 month after deregistration of your Game Account or for the duration described in the table below:

Personal Data Retained Retention Period
Data necessary for performance of the agreement or cancellation of subscription
Records of payment
Tax and accounting records
Records of electronic financial transaction
As per platform terms.
Records of a customer complaint or dispute resolution
Records that Game account or character was banned based on the violation.
3 years
Records of correspondence with User for statistics purposes; to deliver, develop and improve our Service and the Game; to support Users in using the Services and the Game; to ensure security and confidentiality of the User’s account and data; to restore access to the User’s account, Services and/or to the Game; to restore lost payments made by the User.

Record of User’s Game’ preferences, progress in Game, playtime, as well as information about device settings, unique device identifiers and crash data.

1 year unless stipulated more specifically in other agreements
Record of in-game character activities, logs, and data on in-game transactions, log-files and in-game chats.

Records of misuse by users of Game or Services

1 year
Computer communication or internet log-in records of computer communication or facts about an internet user’s utilization of telecommunication service 3 months
Record of IP address and other online identifiers 2 months
Log-files and chat in case of dispute with the User The duration of the dispute

For the clarity, we retain your information insofar as such information will be processed solely for archiving purpose in the compliance with our legal obligation or statistical purposes, subject to appropriate safeguards, in accordance with the data protection laws, for your rights and freedoms. The appropriate safeguards shall ensure that technical and organizational measures are in place to ensure respect for the principle of data minimization.

7. Our Policy Concerning Children

You must be at least 16 years of age to use our services and we do not knowingly collect any personal information from children under the age of 16 years old without parental consent. If we learn that we have inadvertently gathered Personal Data under 16 years old without pearental consent, we will take reasonable measures to promptly erase such information from our records.
If we also are informed that anyone age of 16 and below is using our services with out consent through a parent or other legal guardian, we will take reasonable measures to promptly erase such information from our records.
And we may also look to ban them from using our services.
You can contact us at eu-rep@gravityga.jp and UKRep@gravity.co.kr to inform us if someone under 16 years old is using our services at anytime.

8. Your Privacy Rights

(1) Right to Access
You are entitled to confirmation as to whether or not we process your Personal Data and, where we do, access to the Personal Data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of Personal Data concerned, and the recipients of the Personal Data. We will supply you a copy of your Personal Data. You can access your Personal Data by logging into your Game account or contacting us using our details listed above.
(2) Right to Rectification
You are entitled to have any inaccurate Personal Data about you rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about you completed. You may change or update the profile information by logging into your Game account or by contacting us using our details listed above.

(3) Right to Erasure
In some circumstances, you are entitled to the erasure of your Personal Data without undue delay. Those circumstances include: (i) the Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw consent to consent-based processing; (iii) you object to the processing; (iv) the Personal Data must be erased to comply with a legal obligation and (v) the Personal Data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: (a) for exercising the right of freedom of expression and information; (b) for compliance with a legal obligation; (c) for public interest or (d) for the establishment, exercise or defense of legal claims.
If you choose to terminate or delete your Game account, we will immediately delete your Game account information.
If a User requests the erase of the Personal Data, while a prior request (s) from that User is still being processed, such data can be erased only when the User has recalled/canceled all previous requests.
You may request the erasure of your information by visiting the Sites or by contacting us using our details listed above.

(4) Right to Restrict Processing
In some circumstances, you are entitled to restrict the processing of your Personal Data. Those circumstances are: (i) you contest the accuracy of the Personal Data; (ii) processing is unlawful, but you oppose erasure; (iii) we no longer need the Personal Data for the purposes of our processing, but you require Personal Data for the establishment, exercise or defense of legal claims; and (iv) during the verification of the prevalence of the legitimate interest that we pursue regarding the Personal Data processing on yours. Where processing has been restricted on this basis, we may continue to store your Personal Data. However, we will only otherwise process it: (a) with your consent; (b) for the establishment, exercise or defense of legal claims; (c) for the protection of the rights of another natural or legal person; or (d) for reasons of important public interest.
You may request the restriction of the processing of your information by visiting the Sites or by contacting us using our details listed above.

(5) Right to Object to Processing
You have the right to object to our processing of your Personal Data, at any time, on grounds relating to your particular situation, but only to the extent that the lawful basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You may object to the processing of your information by visiting the Sites or by contacting us using our details listed above.

(6) Right to Object to Processing for Direct Marketing Purposes
You are entitled to object to our processing of your Personal Data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your Personal Data for this purpose.
You may object to the processing of your information for direct marketing purposes by visiting the Sites or by contacting us using our details listed above.

(7) Right to Object to Processing for Statistical Purposes
You have the right to object to our processing of your Personal Data for statistical purposes. We do statistical processing for analyzing game data for analysis and optimization of the service and advertising campaigns which can include the users device or IP information.
You may object to the processing of your information for statistical purposes by visiting the Sites or by contacting us using our details listed above.

(8) Right to Data Portability
To the extent that the lawful basis for our processing of your Personal Data is:
• consent; or
• that the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract, and such processing is carried out by automated means, and you have the right to receive your Personal Data from us in a structured, commonly used and machine-readable format and the right to have your Personal Data transmitted to another controller.
You may request to receive your information by visiting the Sites or by contacting us at using our details listed above.

(9) Right to Complain to a Supervisory Authority
If you consider that our processing of your Personal Data infringes data protection laws, you are entitled to file a complaint with a supervisory authority responsible for data protection.
You can find more details of the supervisory authority in your country by visiting
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
For the UK: https://ico.org.uk/make-a-complaint

(10) Right to Withdraw Consent
To the extent that the lawful basis for our processing of your Personal Data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may withdraw your consent at any time in the Game setting or contacting us at using our details listed above.
You may also exercise any of your rights concerning your personal data by written notice to us at using our details listed above.
(11) The right to not be subject to automated decision-making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

9. Change/Update to Privacy Policy

We may amend, at our discretion, any portion of this Privacy Policy at any time by posting or displaying the amended Privacy Policy within and/or on the Sites. We request your reading confirmation for each of these amendments. Except as otherwise stated, any such amendments will be automatically effective after they are initially posted. We will notify you about any significant changes in our Policy. This policy was last updated on June 1, 2022.

10. Links

The Service may contain links to other websites. The fact that the Service links to a website or presents a banner ad or other type of advertisement does not mean that we endorse or authorize that third party, nor is it a representation of our affiliation with that third party. We are in no way responsible for the privacy policies of these other websites to which you choose to access from the Services. It is your responsibility to read the privacy policies of these other websites when exiting the Services.

11. Questions

If you have any questions regarding our Privacy Policy and/or practices, please email us using our details listed above.


Privacy Notice for California Residents

Last revised: June 1, 2022

This Privacy Notice for California Residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who use the Service and reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Protecting your privacy is important to GRAVITY GAME ARISE Co., Ltd. (“GGA,” “we,” “our,” or “us”) because we know how important it is to you. This Privacy Notice describes the information that we collect through websites that we operate (each, a “Site”), our game publisher networks, crowd-sourcing service, and platforms (each, a “Network”), any mobile and web application of ours (each, an “App”), and chat rooms, blogs, web forums, messaging boards, or other public forums in our Apps and Sites (each, a “Forum”); how we use, disclose, and protect your information; and the choices you can make regarding your information. The Sites, Networks, Apps, and Forums are referred to herein, collectively, as the “Service.”

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, through your use of the Service, we have collected the following categories of personal information within the last twelve (12) months:

Category Examples Collected
Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers YES
Personal information categories listed in Cal. Civ. Code § 1798.80€ A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information YES
Protected classification characteristics under California or federal law Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) YES
Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies YES
Biometric information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data NO
Internet or other electronic network activity information Browsing history, search history, and information on a consumer’s interaction with an Internet Web site, application, or advertisement YES
Geolocation data Physical location or movements YES
Sensory data Audio, electronic, visual, thermal, olfactory, or similar information NO
Professional or employment-related information Current or past job history or performance evaluations NO
Non-public education information Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records NO
Inferences drawn from any of the information identified above Profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes NO

Personal information does not include:

  • Publicly available information from government records;
  • De-identified or aggregated consumer information;
  • Information excluded from CCPA’s scope, like personal information protected by other certain sector-specific federal or California statutes.

2. HOW WE COLLECT PERSONAL INFORMATION

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly From You: The information you provide while using the Service.
  • Indirectly From You: We collect certain technical information, like the Internet Protocol address, when you access and use our Service.
  • Collected and/or Received From Third Parties: We may collect your data from third parties, such as when processing your purchases through our Sites or Apps or when you access our Service through a social networking service (“SNS”).
  • Collected Through Mobile Devices: When you use our Apps on your mobile telephone or other mobile device (“Mobile Device”), you are authorizing us to collect, store, use, and/or share, in addition to the information described above, the Mobile Device type; mobile carrier; platform version; navigation, interaction, and engagement information regarding our users; and other information you choose to provide to us. Also, we receive and store information you provide when you sign up to have Short Message Service (“SMS”) notifications sent directly to your Mobile Device.

3. HOW WE USE PERSONAL INFORMATION

We may use the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information;
  • To provide, support, personalize, and develop our products and services for and through our Service;
  • To create, maintain and service accounts;
  • To provide customer service;
  • To process your requests and payments and fulfill orders and transactions;
  • To verify consumer information;
  • To personalize your Site, App, and Forum experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Service and via email or text (with your consent, where required by law);
  • To provide advertising and marketing services;
  • To provide analytic services;
  • To detect and respond to security incidents;
  • To improve our Service;
  • For testing, research, analysis, and product development;
  • For auditing related to a current interaction with the user and concurrent transactions, including but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with laws and other standards;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GGA’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GGA about our Service’s users is among the assets transfers.

GGA will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

4. SHARING PERSONAL INFORMATION

GGA may disclose your personal information to a third party for a business purpose. When we disclose your personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep your personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A: Identifiers
Category B: Personal information categories listed in Cal. Civ. Code § 1798.80(e)
Category D: Commercial information
Category F: Internet or other electronic network activity information

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates;
  • Our Partners
  • Service providers;
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information.

5. DATA SECURITY

We have implemented measures designed to secure and safeguard your personal information from accidental loss and from unauthorized access and disclosure. We maintain physical, electronic, and managerial procedures to limit access to your non-public personal information.

Unfortunately, transmission of information via the internet is not completely secure. Although we take reasonable precautions to protect your personal information, we cannot guarantee the security of your personal information transmitted to us through our Services or other electronic means. Any electronic transmission of personal information is at your own risk.

6. YOUR RIGHTS AND CHOICES

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for collecting that personal information;
  • The categories of third parties with whom we share that personal information;
  • The specific pieces of personal information we collected about you (also called a data portability request);
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipients purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • Debug products to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
  • Comply with a legal obligation;
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to e-mail us.
Emailing us at privacy@gravityga.jp

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will use only personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

7. NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or service;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services;
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

8. CHANGES TO OUR PRIVACY NOTICE

GGA reserves the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this privacy notice, we will update the Privacy Notice’s effective date, and notify you via email at the last email address that you provided us and post the updated notice on the Sites. Your continued use of our Service following the posting of changes constitutes your acceptance of such changes.

9. CONTACT INFORMATION

If you have any questions or comments about this Privacy Notice, the ways in which GGA collects and uses your information described herein, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Emailing us at privacy@gravityga.jp


PRIVACY POLICY

(Effective Date: July 1, 2022)

GRAVITY GAME ARISE Co., Ltd. (“Company,” “we”, “us” or “our”) maintains this Privacy Policy (“Privacy Policy”) that summarizes our policies and processes on how we collect, use disclose, transfer and store your personal information. The Privacy Policy applies only to the collection, use and storage of personal information that you may decide to provide to us in your use of: (1) our website(s) (our “Sites”), (2) our applications for mobile platforms or devices and our web applications accessible on social networking services (“SNS”) (collectively, our mobile and web applications are referred to herein as, the “Applications”), (3) our game publisher networks, crowd sourcing service and platforms (collectively, “Networks”) provided in connection with Applications and third-party applications utilizing our Services (“Third Party Mobile Applications”) and (4) chat rooms, blogs, web forums, messaging boards or other public forums in Applications and our Sites (collectively, our “Forums”). The Applications, Networks, Sites and Forums are referred to herein collectively, as the “Services”.

Notwithstanding any provision herein, under any circumstance, the countries embargoed by the United States or the countries set forth on “the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List” shall be clearly excluded from the scope of any services.

By accepting our Privacy Policy and the applicable Terms of Service during Service account registration or by otherwise accessing or using our Service(s) you are agreeing to the terms and conditions of this Privacy Policy (including our collection, storage, use and disclosure of your personal information) and that your access or use of the Service(s) is also subject to the applicable Terms of Service.

Collecting Personal Information
Our primary goal in collecting the information described below is to provide you, the user, with a customized experience on our Service and to deliver better service, products, and more relevant content to our customers, prospective customers, and visitors.

1. Personal Information We Collect

Personal information may be collected from you during your use of the Service, including, during (a) the registration process, (b) promotional campaigns, (c) customer support and technical service requests, and/or (d) ordering and use of products and other services, or from and through third party service providers and partners.

Information Collected Directly From You

Registration Information. When you communicate directly with us, either through an Application, at our Site, a Network or Forum, you are authorizing us to collect, store and use/share information collected from you in accordance with this Privacy Policy. Such information may include: (i) your age or birthday; (ii) your first and last name; (iii) your valid e-mail address and telephone number; (iv) password and other information necessary to ensure security of your account; and (v) such other information you choose to provide to us such as billing information, profile photo, photo representation (avatar), character name, interests and hobbies, game play preferences, and links to profiles on various SNS.

From time to time we may expand or change the information requested upon registration or log-in, so this may not be a complete list. We ask that you provide only your own personal information, not personal information concerning anyone else.
Usage Information. We collect details of your use of our Services and the resources that you access. Such usage information include information about how and when you access or use our Services (such as Games accessed, game score, pages visited, purchase and use of Virtual Money and/or Virtual Goods, the details of your purchases, and your game play).
Interaction and Communications among Users. We collect information about (i) your interaction with other users (for example, invite, gift, sharing of your rank or level, screen-shots, etc.) and (ii) your communication and interaction with your contacts through social media channels (including, social network services, messengers, and any other services which has social features like invite friends and sharing information with friends).
Information Through Mobile Devices. When you use an Application or Third Party Mobile Application on your mobile telephone or other mobile devices (“Mobile Device”), in addition to such information described above, you are authorizing us to collect, store and use/share the following information (as applicable): (i) Mobile Device type; (ii) mobile carrier; (iii) Internet Protocol address; (iv) geographic location/country; (v) platform version; (vi) navigation, interaction and engagement information regarding our users (vii) MAC address, International Mobile Equipment Identity (IMEI), display resolution, time and date on screen of Mobile Devices and; (viii) such other information you choose to provide to us. In addition, we receive and store information you provide when you sign up to have Short Message Service (“SMS”) notifications set directly to your Mobile Device.

Payment and Billing Information. If you purchase any in-Service items, our third party partners will collect the payment and billing information necessary to complete the transaction. Such information may include: (i) your first and last name; (ii) your valid e-mail address; (iii) credit card, PayPal and other third party payment processor information; (iv) billing address; and (v) such other information you choose to provide. Our third party partner may also receive the foregoing information that you provide when you purchase Applications and Third Party Mobile Applications through your Mobile Device.

Customer Service and Support. When you send email or other communications to us in connection with customer service and support, we will collect and store your contact information, information about your use of the Service, your user ID and such other information you provide to us in order to process your inquiries, respond to your requests and improve our Service. We will also store the correspondence and any information contained therein.

Profile Information. We provide areas on our Service where you can post information about yourself and others and communicate with others or upload content such as photographs. Such postings are governed by the applicable Terms of Service. In addition, such postings may appear on other websites or services, or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable areas, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

Information Received from SNS and APIs

When you use an Application at an SNS, you allow us to access certain information from your profile through such SNS and the applicable SNS platform Application Programming Interface (“API”). The information we receive varies by the Application and by the privacy settings you choose for the SNS and may include any or all of the following information, as allowed by you, the SNS and your privacy preferences: (i) your first and last name; (ii) your profile picture or its URL; (iii) your user ID number; which is linked to publicly available information such as name and profile photo; (iv) the user ID numbers for your friends that are also connected to our Application(s); (v) login e-mail you provided to the SNS when you registered; (vi) your physical location and that of your access device(s) and (vii) your gender.

By using our Application(s) through an SNS, you are authorizing us to collect, store and use/share any and all information you agreed the SNS could disclose to us through the API in accordance with this Privacy Policy. Your agreement is evidenced when you “accept” or “allow” (or comparable terms) one of our Applications on an SNS.

2. How We Collect Personal Information

Automated Information Collection Technologies

As described below, when you access our Services, we collect certain technical information and may associate such information with your user or account ID number for our internal use.

Cookies

A “cookie” is a small text file that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies to track general, non-personal information about our users (e.g., user name, pages viewed, time spent on our Site(s), games, and the sites visited just before and just after our Site(s)) for statistical and market research purposes.

We use cookies to gather information about our users’ browser activities in order to constantly improve our Service. This information assists us to design and arrange our web pages in a most user-friendly manner and to continually improve our Service to better meet the needs of our customers, prospective customers, and visitors.

We may also use local shared objects known as “flash cookies”, which help us to prevent fraud, remember your in-game settings and to track your progress on certain in-game tasks.

You have choices with respect to cookies. By modifying your browser preferences, you have the option to reject all cookies, or limit the type of cookies you allow. Flash cookies operate differently from browser cookies and cookie management tools available in a web browser will not remove flash cookies. To learn more about and manage flash cookies you can visit www.adobe.com. Rejecting or limiting the type of cookies may, however, in limited instances prevent you from accessing certain features on our Service.

Log Files

Like most Internet services, we may also use log files on the server side. The data held in log files includes your computer’s or Mobile Device’s IP (Internet Protocol) address, browser type, browser language, e-mail application, Internet service provider, referring/exit Web pages, computer platform type, date/time stamp, and user activity. Company uses server log data to analyze trends, administer the services offered through our Service. We and our third party partners may use this information for product and service improvements, and in marketing and advertising services.

The software enabling our Services has associated log and temporary files that are stored on Company’s servers. These files store your account information, preference settings, system notifications as well as other data necessary to enable you to participate on our Service. Your information may also exist within regularly performed server backups.

Tracking Technologies

Our Services may utilize a variety of methods for tracking purposes, including web beacons (also known as Internet tags, pixel tags and clear GIFs). Web beacons are small pieces of data that are embedded in images on the pages of websites to analyze the traffic patterns, such as the frequency users visit various areas of our Services. Pixel tags may allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation. These methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use these technical methods in HTML e-mails that we send our guests to determine whether our guests have opened those e-mails or clicked on links in those e-mails. With web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Third Party Advertisers

Many advertisements are managed and placed on the service by third parties. These third party advertisers may use cookies, web beacons or similar automated information collection technologies on your computer or Mobile Devices to help present, better target, and measure the effectiveness of their advertisements, by collecting non-personally identifiable information when you click on or move your cursor over one of their advertisements. We may share certain non-personally identifiable information about you as a user with certain third party advertisers to help them deliver more relevant advertisements through their ad networks. In some cases, we may have access to information from cookies, web beacons and similar automated information collection technologies used by third party advertisers on our Services and this information may permit us to identify other sites or services that you have visited that are also associated with the third party advertiser.

The use of cookies, web beacons, or similar automated information collection technologies by third party advertisers is subject to their own privacy policies. Finally, once you have clicked on an advertisement and have left the Service, our Privacy Policy no longer applies and you must read the privacy policy of the applicable third party advertiser to see how your personal information will be collected, stored and used as part of their service.

Click Through URLs

Some of our Services, including email messages, use “click-through URLs” linked to other content on our Services. We track this click-through data to help us determine interest in topics and use of the Services.

Monitoring/Public Information
You may also choose to disclose personal information in our Forums. Personal information you disclose in such Forums is public information, and there is no expectation of privacy or confidentiality. Please refer to the Terms of Service for additional information relating to the disclosure of personal information in such Forums.

Other Sources
We may collect or receive information from other sources including other users of the Service and third party information providers and partners. For example, we receive and store the information you provide when you enter any promotion, sweepstakes or loyalty program. Such information may be used to supplement your account information and/or profile and may be combined with other information we collect from you.

Use, Disclosure and Transfer

Unless otherwise described elsewhere in this Privacy Policy, we will not use or disclose any personal information collected from you. Your personal information may be used alone or in the aggregate with information collected from other users.

Use by Company

We use the information you provide so that we may better understand your needs and the needs of our customers, prospective customers, and visitors. Specifically, we use your personal information for many purposes, including:

(a) to allow you to register for and use our Services;
(b) to apply for employment opportunities at the Company;
(c) to audit and analyze data to improve and ensure the continued smooth operation of our Service;
(d) for market research purposes, including, without limitation, to analyze user characteristics and usage patterns in order to better understand how our Services are used and market them more effectively;
(e) to communicate with you concerning your account or to send you announcements, newsletters, promotional materials and other information about our Services or offerings of our business partners, and to offer you opportunities to participate in surveys, contest and sweepstakes; *
(f) to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our Service;
(g) to respond to inquiries, troubleshoot problems, investigate incidents, and handle complaints;
(h) provide, maintain, protect and improve our Services, including keeping you posted on our latest Service announcements, software updates and upcoming events, and develop new services;
(i) protect our rights or property or that of our users;
(j) to satisfy any applicable law, regulation, legal process or enforceable government request;
(k) to send notices, such as communications about your purchases and changes to our Terms of Service, this Privacy Policy and other Service-specific policies, and to enforce applicable terms and conditions set forth in such policies;
(l) to enable user-to-user communications; and
(m) protect against harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.

The Company processes personal information on our databases, equipment and servers (owned by the Company and/or third parties in the South Korea and in other countries). In some cases, we may process personal information outside of your country.

*If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or follow the process described in the “Opt-Out Provision” section below

Disclosure and Transfer to Third Parties

We generally do not disclose or transfer any personal information about our customers, prospects, or visitors to any third parties. We may however, disclose and transfer data which does not contain or reveal any personally identifiable information or is specifically attributable to you to our business partners, third party analytics service providers, ad networks and advertisers (collectively, “Partners”). Provided, however, some Partners may also act as third party service providers (described below) to us and may have access to your personally identifiable information. Moreover, Partners may obtain public information about you from your profile or other public sources.

We may also periodically engage in co-marketing activities, where we work with a complementary solution provider to launch a joint marketing program. In these situations, we will only send information to you on behalf of the other; we do not provide your personally identifiable information to such partner. We may also enter into business partnerships with other parties to provide specific services. If a user signs up for these services or responds to a particular marketing offer, we may share personally identifiable information such as your name or other contact information that is necessary for our business partner to provide these services or get in contact with you.

Disclosure of your personally identifiable information may occur when we engage or employ service providers, vendors or other third parties to facilitate the provision of our Services (including, without limitation, payment processing, data analysis, e-mail delivery, hosting services, customer service and promotional services) to provide the Services on our behalf, or to assist us in analyzing how our Services are being used. Such third party service provider ( “Third Party Partner”) may have access to your personally identifiable information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Currently, the name of Third Party Partner, services performed by it on our behalf, service territory of it, and period of retention and use by it of Personal Information are as follows:

Name Services Service territory period of retention and use of Personal Information
Firebase Service operation tool Tokyo, Japan pUser ID, Payment history, Game record End of services

Safety, Security and Legally Required Disclosures

Your personally identifiable information, and communications you make within the Service, may be accessed and disclosed if we believe that our Service is being used in the commission of a crime, when we believe in good faith that there is an emergency that poses a threat to the safety of you or another person and when necessary either to protect our rights or property including to enforce our Terms of Service, or for us to render the service you have requested.

We may also disclose personally identifiable information when required by law, regulation, court order, or in response to a subpoena or litigation discovery request, or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on us. In addition, we will make any legally required disclosures to government authorities and provide notice to you of any breach of security, confidentiality or unauthorized release of personal or private data in accordance with applicable laws, rules and regulations.

Storage and Security

We employ reasonable measures (both online and offline) to protect the security of information we collect from you. Such information is housed in secure databases, equipment and servers located in the South Korea and/or in other countries. The databases, equipment and servers we utilize may be owned by third party providers. To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we maintain. We use industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. Moreover, in addition to password protection offered in connection with your Service account, we encrypt your transmission of sensitive information to us (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity.

Although we take reasonable precautions against possible security breaches of our Service, databases, equipment or servers, and records, we cannot guarantee that unauthorized access, hacking, data loss, or other security breaches and factors beyond our control will never take place and result in disclosure of your personal information. Accordingly, we disclaim any guarantees, warranties or representations relating to maintenance or nondisclosure of any personal information collected from you. We strongly urge you to take reasonable measures at all times (online and offline) to protect your personal information, including your password and other sensitive information.

In addition, while we strive to protect your personal information, you should know that information sent over the Internet, whether by e-mail or by using one of our on-line forms, is not necessarily secure against interception. Therefore, we cannot be responsible for such interception and cannot guarantee the security of such information.

We will investigate, attempt to resolve and take all reasonable steps necessary to ensure that your personal information and data is treated securely and in accordance with this Privacy Policy.
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as needed to provide you with Services. We may retain your personal information after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between members, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.

Additional Privacy Policy Terms

Opt-Out Provision

When we first collect information from you, we will offer you the opportunity to opt-out of having your personal information shared with parties outside of Company (unless otherwise described in this Privacy Policy). In addition, if you do not want us to send you communications relating to our Services, including, without limitation, announcements, newsletters and promotional materials or offers to participate in surveys, contests or sweepstakes, you can opt-out at the time of registration or information collection. If, at a later date, you choose to have your name or any other personal information removed from our mailing list, you can do so by emailing (privacy@gravityga.jp)

Review, Update, Correct, or Delete Personal Information

Generally, you may review, update, correct or delete your personal information collected by or through our Service by logging into your account. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent.

To delete your personal information, you may also email us at (privacy@gravityga.jp). We will use commercially reasonable efforts to honor your request.

Please be aware that even after your account is terminated or deleted, some or all of your information may still remain visible to others, including but not limited to any information that has been: (i) incorporated into others user’s content, comments, postings, submissions, cities, resources or other in-game assets; (ii) copied, stored or disseminated by other users; (iii) shared or disseminated by you or others such as in a public posting; or (iv) posted on a third party platform. A request to delete and/or termination of your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us. We are not able and/or obligated to remove any of your information from a third party platform.
Moreover, please be aware that even after you delete your account or your account is terminated, your information is not deleted in its entirety from our servers and may not be deleted from servers of the third party platform you use to access our Services. We may, but are not obligated to, retain backup copies of your information, including personal information on our servers or databases (and/or any authorized third party servers or databases we use). Such information may be disclosed pursuant to this Privacy Policy regardless of whether your account is deleted or terminated. Moreover, any third party platform that you use to access the Services may also retain backup copies of your information even after your account is deleted or terminated which may be used and/or disclosed in accordance with their privacy policy.
To have access to your personal information, you must provide proof of identification such as full name, street address, city/state and zip code, user ID and password, and/or information about your recent activity on our Service. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain an archived copy of your information in our files as required by law or for legitimate business purposes, including, resolving disputes, enforcing the Terms of Service, and for other technical and legal requirements and constraints related to our Service.

To manage the information, we receive about you from the SNS where you play our games, you will need to follow the instructions at that SNS for updating your information and changing your privacy settings.

Notification of Changes

We reserve the right to update and change the terms of this Privacy Policy at any time. If we decide to update and materially change the terms of our Privacy Policy, we will post those changes in our Services and/or on the applicable Sites, and in the updated Privacy Policy. You should periodically check this Privacy Policy for updates.

By continuing to access or use the Services after we have posted an updated Privacy Policy or have provided you with notice of a modification, you are agreeing to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.

Links to Third Party Websites, Services and Offers.

Our Service may contain links to other websites, services and/or offers from third parties. We are not responsible for, nor will it be liable to you or any third party for, your interaction with such third parties or the information requests initiated by such third parties or the subsequent use, treatment or dissemination of the information you voluntarily chose to provide to them. You should review the applicable privacy policies and information practices of such third parties carefully before providing personal information to them. Moreover, if you have any questions or concerns, you should contact the third party directly.

Protection of Children’s Privacy

Company is committed to providing special protection for the privacy of children who may use our Service. The Service is not intended for nor directed to children under the age of 12 and we do not knowingly collect, use or retain personally identifiable information from such children. If we discover that we have inadvertently collected personal information from such children, we will take all reasonable measures to delete any records of such personal information that come to our attention.

Special Note to Parents

If you become aware that your child has provided us with personal information at our Service, we invite you to notify us so that we may delete the information from our records and discontinue any related features or services (see Opt-Out Provision above). We also urge parents to instruct their children never to give out their real names, addresses or phone numbers without parental permission when using the Internet. We appreciate your cooperation in assisting us to provide a safe and enjoyable online experience for your children.

Users Outside Japan

The Company is a Japanese company and Company’s business operations are primarily conducted in Japan but our parent company is South Korea so we operate administer this Privacy Policy under applicable laws and regulations of the Republic of South Korea. If you use our Service from outside Japan, you are thereby consenting for your personal information to be transferred to, stored in and be processed in the Japan and/or in other countries by the Company and/or its Affiliates in the manner described in this Privacy Policy. Your consent to this Privacy Policy followed by your submission of your personal information represents your agreement to such transfer, storage and processing of information.

As described elsewhere in this Privacy Policy, when you submit personal information via our Service, the information is housed in secure databases, equipment and servers located in the South Korea and/or in other countries. The databases, equipment and servers we utilize may be owned by third party providers.

Users in certain jurisdictions may have a right to access his/her personal information held by the Company and/or its Affiliates. Your right of access to such personal information can be exercised in accordance with applicable laws, rules and regulations. Please submit any requests for such access to (privacy@gravityga.jp) .

Language

The controlling language of this Privacy Policy is English. If you have received a translation into any other language, it has been provided for your convenience only. The English version of this Privacy Policy shall govern to the extent of any inconsistency between the English version and any translated version.

Contact Us

If you have any questions, inquiries, requests, complaints, or comments regarding this Privacy Policy, or have other questions or suggestions about our information practices, please contact us via e-mail at (privacy@gravityga.jp) .

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